Shipping, returns and payment

Shipping

Germany

free shipping (standard DHL package)

Delivery time: 2-4 working days

Other EU countries (excl. Switzerland & Great Britain)

€14.99 (up to 2 kg);

Delivery time: 3-7 working days

Switzerland & Great Britain:

€26.90 (up to 5 kg)

Delivery time: 4-8 working days

All other countries:

€34.99 (up to 5 kg); Delivery time depending on the country

COUNTRIES WE SHIP TO

Albania, Andorra, Armenia, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Germany, Estonia, Finland, France, Georgia, Greece, Holy See (Vatican City State), Ireland, Iceland, Italy, Kazakhstan, Croatia, Latvia, Liechtenstein , Lithuania, Luxembourg, Malta, Moldova, Republic, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Austria, Poland, Portugal, Romania, Russian Federation, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Turkey , Ukraine, Hungary, United Kingdom, Belarus, Cyprus.

Duties & Taxes:
International orders (deliveries outside the EU) may be subject to import duties and taxes once the order reaches the destination country. These potential additional fees will not be covered or reimbursed by ANDECUA. Since import duties and taxes vary from country to country, we recommend that you contact your local customs office for more information before ordering.

returns

return costs

Unfortunately, we cannot cover the costs for returning your order.

The reimbursement of the costs can take up to 14 days from the time the return is accepted and processed by us.

28 days right of return

You have the right to withdraw from your contract within 28 days without giving a reason. Further information on the return process and return shipping can be found under “Right of withdrawal”.

payment

You can choose between payment via Paypal or credit card (Visa, Mastercard, American Express) and ApplePay.
High security standards and a worry-free payment process are very important to us here.